Travel, Transportation & Destination Services for Business or Leisure

Terms and Conditions


Cancellation Policy

More then 12 hours prior scheduled pick-up [12+]: No Cancellation fee / Free of charge
If client's cancellation request is submitted in more then 12 (twelve) hours prior the scheduled pickup time, there would be no Cancellation fee.
Between 2 to 12 hours prior scheduled pick-up [2-12]: Cancellation fee is 50% of the scheduled service
If client's cancellation request is submitted in less then 12 (twelve), but more then 2 (two) hours prior the scheduled pickup time, The Cancellation fee would be of the amount of 50% of the posted rate for the scheduled transfer, including all applicable fees and charges.
Less then 2 hours prior scheduled pick-up [2-]: Cancellation fee is 100% of the scheduled service
If client's cancellation request is submitted in less then 2 (two) hours prior the scheduled pickup time, The Cancellation fee would be of the amount of 100% of the posted rate for the scheduled transfer, including all applicable fees and charges.

For Special-Event-Charters [SEC]: see below SEC designations and cancellation policy


No Show

Reservation is considered "No Show" when no one from the client's side have contacted InterPlex Office in order to change or cancel a scheduled service, or have made a contact with the Chauffeur at the arranged pickup location for up to 10 minutes after the scheduled pickup time. if "Extended Waiting" Option has been selected for this service, The Chauffeur will wait for up to one (1) hours before declaring a "No Show". In the event of a "No Show", InterPlex reserves the rights to charge the Client the full amount (100%) of the scheduled service, including all applicable fees, taxes, charges as well as "Wait Time" charges if "Extended Waiting" Option has been selected and scheduled for this service.

If the Passenger can't find the Vehicle or the Chauffeur at the scheduled pick-up location (meeting point), the Passenger should NOT be leaving before calling InterPlex office. The Dispatcher would assist in directing Passenger and Chauffeur toward each other. Passenger leaving the pick-up location without calling and notifying InterPlex will result in a No Show Charge in full.

Itinerary Changes by Client

  • More then 12 hours prior the scheduled service [12+]: Clients can submit changes to the Itinerary by phone or e-mail. Total Quoted Price may change as well.
  • Less then 12 hours prior the scheduled service [12-]: Changes to the Itinerary (pick-up time, locations, vehicle type, extension of service), or other service-related changes MUST be submitted ONLY BY PHONE or IN-PERSONE. InterPlex will do our best to accommodate those last-minute-changes on a case-by-case approach. Additional charges may be incurred.

Changes by InterPlex

InterPlex reserves the right to make changes or cancellations in services where such changes are made necessary by circumstances beyond InterPlex's control, including but not limited to: accidents, natural disasters, mechanical malfunction and others.


Wait Time / Stops

  • Grace Waiting Period: Unless otherwise specified or agreed, a "Grace Waiting Period" is a ten (10) minutes free-of-charge courtesy waiting time beyond the scheduled pick-up time.
  • Airport Pickups – Commercial Flights: InterPlex Transportation will monitor all commercial flights. Pickup time will be adjusted according to actual flight arrival. For domestic flights, the Grace Waiting Period is 30 min. from actual flight arrival. For international flights, the Grace Waiting Period is 60 min. from actual flight arrival.
  • Airport Pickups – Private Flights: InterPlex Transportation does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 10 minutes.
  • Cruise Terminal Pickups: For all Cruise Terminal / Port Pickups the Grace Waiting Period is 60 min. from scheduled pickup time.
  • Train Station Pickups: InterPlex Transportation does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than ten (10) minutes.
  • Wait Time Charge: Unless otherwise specified or agreed, once the Grace Waiting Period has elapsed, the "Wait Time" Charge shell be applied at the following "Wait Time" rates:
    -Sedan, Van: $10.00 per ten (10) minutes increment
    per Vehicle
    -Limo, SUV, Lux Van, Minibus: $20.00 per ten (10) minutes increment per Vehicle
    -Coach, Other Specialty Vehicle: $40.00 per ten (10) minutes increment per Vehicle
  • Stops "En Route" [ENR]: All stops during a point-to-point transfer "along the way" will be charged according to the posted here "Wait Time" rates, as one increment per Stop per Vehicle . An additional "Wait Time" charges may also be applied if waiting time during the stop is grater then ten (10) minutes.
  • Stops "Out of Route" [OOR]: All stops out of the route between the pick-up and the drop-off locations will be treated as additional Trips between those locations, and will be charged according to the posted transfer rates.


Holidays

  • A 25% Holiday surcharge, based on the total price, but not exceeding $100.00 may be charged to all trips occurring on official holidays for the country where the service is rendered.
  • For transfers in the United States, the official Holidays are:
    - New Year's Day
    - Memorial Day
    - Fourth of July
    - Labor Day
    - Thanksgiving Day
    - Christmas Day


Special Events

Some major sporting activities, races or tournaments; national or international cultural, political, or social gatherings; proms, and others are considered as Special Events. Due to the nature of those Events, or the special permit requirements or other service-limitation factors, the Transportation Services for those Special Events will be considered as Charters and billed hourly. Special-Event-Charters [SEC] may have a higher "Minimum Hours of Service" requirements and additional Terms & Conditions of service.
In case of cancaling a Special-Event-Charter, the cancellation request should be submitted by email or by phone
NO LESS then 48 hours prior the service to avoid 100% cancellation fee. A unique-six-symbol "Cancellation Confirmation Number" will be provided as proof of cancellation.


Late Night Trips


A $20.00 Surcharge per Trip per Vehicle will be applied for all trips starting or ending in the hours between 1:00 AM (01:00) and 6:00 AM (06:00) Local Time.


Personal Belongings and Lost Items


InterPlex Transportation or affiliated service providers assume no responsibility for lost or damaged baggage, personal belongings, or any items left in or outside the vehicle during loading, transfer or unloading. Personal items of passengers are loaded and transported at the sole risk of the passengers.
InterPlex Transportation have very strict “Lost and Found” policy and our Chauffeurs are highly trained and required to obey the “Lost and Found” policy. In case of a lost item, InterPlex Transportation will take any reasonable steps to recover and return the lost item at receiver's expense.
All found items not claimed within 60 days after recovery will be discharged.


No Illegal Substances or Activities

InterPlex Transportation or affiliated service providers does not allow the use of the Vehicle / Equipment for any activity that is illegal prohibit under any applicable law. Client agrees to maintain full legal behavior during the time of service.


Right to Refuse Service

The owners of InterPlex Transportation reserve the right to refuse service to any person or persons.


Credit Card Authorization and Accidentals

  • Internet / Phone Authorization: The credit card holder gives authorization to use the credit card information for settling all charges according to client's payment preferences. It is agreed that it is not necessary to obtain a signed credit card slip, as the reservation is made over internet / phone. Due to the nature of the service, the payment processing may occur after service is provided. If credit card information is no longer valid during payment processing due to card replacement, card cancellation, low balance or other, the credit card holder is obligated to provide new credit card information or other form of payment. If any payment due hereunder will be unpaid 30 days after the due date, hereon InterPlex will have the right to add and collect late charges with interest. All such sums are due and owing with any other expenses, (filing fees, court cost, and reasonable attorney fees, etc.).
  • Accidentals:
    - Damage to Equipment:
    Customer hereby agrees to assume responsibility for and to reimburse
    InterPlex for the costs associated with any damage to the transportation equipment/vehicles supplied by or through InterPlex caused by passengers
    - Cleaning Fee: A cleaning fee of up to $200.00 may be assessed for trash, unsanitary debris, regurgitation or spills left in the vehicle, charges will apply to correct damages and sanitation standards, any physical damage done by the passenger or group will result in an additional assessment for repair parts and labor

Service Satisfaction


InterPlex Transportation's philosophy and reputation is build on the foundation of providing superior service. If, for any reasons, The Client is not fully satisfied with the services received, The Client has 24 hours after the completion of the service to file a complaint in writing by e-mail to crm@interplex.net. If InterPlex Transportation does not receive the written complaint in the above stated timeframe, The Client agrees that there is no valid complaint and Client is fully satisfied with the services, and Client will not file any complaint against InterPlex Transportation or any Affiliate Service Provider with any official bureaus. Filing a written complaint insures both parties, that it is fully understood what the problem was. The Client will be contacted within a week of the complaint to settle the matter.

Litigation


All disputes and claims between clients and the owners of InterPlex Transportation shall be litigated in Florida.

Last Update:
December 3, 2008