Up to 2 Hours prior to pickup - No Cancellation fee / Free of charge
If client's cancellation request is submitted in more then 2 hours prior the scheduled pickup time, there would be no Cancellation fee.
Less then 2 Hours prior to pickup - Cancellation fee is 50% of the scheduled service
If client's cancellation request is submitted in less then 2 hours prior the scheduled pickup time, The Cancellation fee would be of the amount of 50% of the posted rate for the scheduled transfer including all applicable fees and charges.

Reservation is considered "No Show" when no one from the client's side contacts the InterPlex Office or the Chauffeur at the arranged pickup place for up to 10 minutes after the scheduled pickup time. In the event of "No Show" InterPlex reserves the right to charge the full amount (100%) of the scheduled service including all applicable fees and charges.

InterPlex reserves the right to make changes or cancellations in services where such changes are made necessary by circumstances beyond InterPlex's control, including but not limited to: accidents, natural disasters, mechanical malfunction and others

• For all point-to-point reservations, wait time will be charged at $10.00 per ten (10) minute increment once the grace period has elapsed. Grace period is defined as ten (10) minutes beyond the scheduled pick up time or as specified below.
• Airport Pickups – Commercial Flights: InterPlex Transportation will monitor all commercial flights. Pickup time will be adjusted according to actual flight arrival. For domestic flights, the grace waiting period is 30 min. from actual flight arrival. For international flights, the grace waiting period is 60 min. from actual flight arrival.
• Airport Pickups – Private Flights: InterPlex Transportation does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 10 minutes.
• Cruise Terminal Pickups: For all Cruise Terminal / Port Pickups the grace waiting period is 90 min. from scheduled pickup time.
• InterPlex Transportation does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than ten (10) minutes.
• All stops on route during a point-to-point transfer will be charged at $10.00 per ten (10) minute increment.
• All stops off route for point-to-point transfers will be treated as additional trips and will be charged according posted rates

• A 50% holiday surcharge, based on the total price, but not exceeding $100.00 will be charged to all trips occurring on official holidays for the country where the service is rendered.
• For transfers in the United States the offical holidays are:
  - New Year's Day
  - Memorial Day
  - Fourth of July
  - Labor Day
  - Thanksgiving Day
  - Christmas Day

Night Trips

A $10.00 Surcharge would be applied for all trips originating or ending in the hours between 1:00 AM (01:00) and 6:00 AM (06:00) Local Time. The Surcharge would be applied according to actual pickup or drop-off times regardless of original scheduled times.
--- Example 1. Pickup time: if your scheduled pickup is at 12:45 AM (00:45) but because of delays of any nature not caused by Interplex Transportation your actual pickup is at 1:01 AM (01:01) then an additional $10.00 Surcharge would be applied to your total rate.
--- Example 2. Drop-off time: If your scheduled pickup time is 12:05 AM (00:05) and your estimated travel time is 45 min. your estimated arrival time is 12:50 AM (00:50) your quoted rate would not include Surcharge. However if your actual pickup time got delayed and it changes to 12:20 AM (00:20) then your drop-off time would be 1:05 AM. In this case your drop-off time is in the range of the Surcharge Frame therefore your total rate would include a $10.00 surcharge.

Lost Items

InterPlex Transportation assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in or outside the vehicle during loading, transfer or unloading.
InterPlex Transportation has very strict “Lost and Found” policy and our Chauffeurs are highly trained and required to obey the “Lost and Found” policy. In case of a lost item InterPlex Transportation will take any reasonable steps to recover and return the lost item at receiver's expense.
All found items not claimed within 60 days after recovery will be discharged.

The owners of InterPlex Transportation reserve the right to refuse service to any person or persons.

Litigation

All disputes and claims between clients and the owners of InterPlex Transportation shall be litigated in Florida.

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